We may collect and store certain types of personal data necessary to provide the best service, including but not limited to:

- Account information: full name, email, phone number, contact address, profile picture.

- Access data: IP address, browser type, browsing history, and session duration.

- Location data: device location, geolocation information, geolocation information, and any images/videos you choose to share.

- Other information: data you provide while using our services (e.g., account settings, marketing preferences).

- Aggregated information: statistical and behavioral data for service improvement.

Personal data may be collected in the following cases:

- When you register or create an account.

- When you use our services.

- When you participate in surveys, promotions, or events.

- When you submit feedback, complaints, or contact us directly.

- When you link accounts or share information via social networks.

We encourage you to provide accurate and updated information to ensure your rights are protected. In certain cases, we may request verification documents to ensure the accuracy, safety, and security of your account and personal data.

We commit to using your personal data only for legitimate and necessary purposes, including but not limited to:

- Service provision and maintenance: ensuring your orders and transactions are processed quickly and accurately.

- User experience improvement: enhancing product and service quality, optimizing website features and interface.

- Customer support: sending order-related notifications, providing technical support, and addressing inquiries.

- Marketing and promotions: sending information about promotions, new products, or services when you have agreed to receive marketing communications.

- Security and safety: detecting and preventing fraud, impersonation, or legal violations.

- Legal compliance: fulfilling reporting, retention, or disclosure obligations as required by Vietnamese law.

We commit not to sell, trade, or otherwise share your personal data with third parties for commercial purposes. Any sharing, if necessary, will be limited in scope and in compliance with the law, in order to provide and improve services. Recipients may include:

- Data processing and analytics partners supporting operations and user experience improvement.

- Communication service providers (SMS, email, calls) to deliver notifications, technical support, or customer care.

- Marketing partners, affiliates, and subsidiaries within our network to implement promotions or introduce new services/products.

- Security support entities to ensure safety, prevent fraud, and protect the lawful rights of both customers and SkyLiving.

- Competent state authorities upon lawful request.

All shared data will be restricted to the necessary scope and may be anonymized or encrypted to ensure security.

To enhance user experience, we use cookies and similar technologies for the following purposes:

- Storing login information to make access and use more convenient.

- Analyzing traffic data to improve performance and optimize operations.

- Personalizing content and displays based on user needs and preferences.

- Cookies cannot access data on your hard drive or collect information from websites outside our platform.

You may manage or delete cookies at any time via browser settings; however, disabling cookies may reduce or limit certain functions and experiences.

We respect and protect your lawful rights regarding personal data. You may exercise the following rights:

- View and edit personal data directly on your profile page.

- Request access, correction, or termination of use of your personal data by contacting our support team.

- Withdraw consent for the collection, use, or disclosure of your personal data. Please note that withdrawing consent may limit or affect our ability to provide certain services.

In some cases, we may refuse a request if the data:

- Is used only for internal analysis without directly affecting your rights. ​

- Is related to dispute resolution, business confidentiality, or legal compliance.

- Requires disproportionate costs and resources compared to the benefit obtained.

All valid requests will be reviewed and processed as soon as possible, in accordance with applicable laws.

We are committed to protecting your personal data and apply various technical and organizational measures to prevent unauthorized access, use, or disclosure. Specifically, we implement:

- Access limitation: Personal data is accessible only to authorized staff within the scope of their duties.

- Security technologies: Firewalls, intrusion detection systems, and other measures to prevent unauthorized access.

- Data encryption: SSL 256-bit encryption for data transmission to prevent interception or alteration.

- Data lifecycle management: Deleting or anonymizing personal data when no longer required, unless a longer retention period is mandated by law.

- Internal training and monitoring: Employees receive training on data protection procedures and are held accountable for compliance.

- In the event SkyLiving’s information system is unlawfully attacked, causing personal data loss or leakage, SkyLiving will:

• Promptly notify competent authorities for investigation and resolution.
• Proactively inform affected customers and implement necessary remedies and support.

While we strive to maintain the highest level of security, no system can be guaranteed to be 100% safe. We encourage you to keep your login information secure and notify us immediately of any unauthorized access.

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the purpose of collection is no longer applicable or the retention period expires, we will delete, anonymize, or securely destroy the data, unless otherwise required by authorities.

- This Privacy Policy may be modified, updated, or supplemented from time to time to reflect changes in our operations, legal requirements, or regulatory guidance.

- This Policy is developed and implemented in accordance with Decree 13/2023/ND-CP on personal data protection and relevant Vietnamese laws.

- Any revisions will be publicly announced on our platform, and the updated version will take effect immediately upon posting. We encourage you to review it regularly to stay informed about how we protect your personal data.

- In the event of a complaint or dispute related to the processing of personal data, SkyLiving will receive, review, and respond within 15 business days from the date of receiving a valid request. For more complex cases, the response period may be extended but will not exceed 30 business days.

- Where necessary, we may request you to provide additional verification documents to support the complaint resolution process.

- All requests will be handled in the spirit of good faith, cooperation, and in compliance with applicable laws, to ensure the lawful rights and interests of customers.

If you have any questions, requests to access, amend, or delete personal data, or complaints related to privacy, please contact us at:

➤ SkyLiving Co., Ltd.​

Head Office Address: SAV.3-01.19 The Sun Avenue, 28 Mai Chi Tho, An Khanh Ward, Ho Chi Minh City

Email: skyliving.vn@gmail.com

Phone: 388 911 607

➤  Data Protection Department/Officer

Name: Lee Yong-jeong

Email: okleesv@gmail.com

Phone: 093 133 0028